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93 Boutport Street, Barnstaple, Devon. EX31 1SX

01271 377706

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Terms and Conditions

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WEDDING CAKE TERMS & CONDITIONS

 

 

1)Your initial deposit reserves your event date and is non-refundable.  By paying the deposit you agree to these terms and conditions.

 

2)You have every right to cancel your cake.  At any point, the deposit is not refundable.  Cancellations occurring with over 12 months until wedding date = no balance is payable.

 

3)Cancellations occurring with under 12 months until wedding date = 50% balance will be payable. Cancellations occurring less than six months before the wedding date will be charged in full.

 

4)We are happy to be paid in installments but full payment must be paid 1 month before the wedding date.  We must receive the balance by the due date indicated or contract is null and void, and deposit will not be refunded.

 

5)The date of your final payment is the final date for any changes of size, style or flavours of the cake.  Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

 

6)Delivery and set up is free within Barnstaple. We will charge by the mile thereafter.

 

7)We are not responsible for any damage to the cake after setup is complete. The cake will be properly structured and will be left in excellent condition.  You are responsible for ensuring that your venue provides an appropriate and secure table and environment for the cake(s) as discussed in your cake consultation.  Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below.  The cake will need to be signed for upon delivery and after this time is the responsibility of the nominated ‘responsible person’ at the venue.  If for any reason the cake is damaged accidentally following set up at the venue and there is time that we can fix it, we will do our best to help you.

 

8)We do not accept any responsibility for situations out of our control, ie inclement weather.  We will assess the venue and weather upon set up and delivery, and will advise the venue if we believe that the cake should be moved to a more appropriate place.  

 

9)If flowers are provided by an outside source, you acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.

 

10)If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our possession.  

 

11)We will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you. We welcome you to send us in photos of you cutting your cakes as we love to see them!

 

12)Our products may contain or come into contact with milk, wheat, nuts, soy and other allergens.  If you have any dietary requests please make sure you notify us and we can accommodate you accordingly.  You also agree to notify your guests of the risk of allergens and will not hold us responsible for any undisclosed allergic reactions.

 

13)If our cake stand is used, a security deposit of £30 is required and will be refunded to you upon safe return of the stand in the three days following your wedding (unless otherwise agreed) We reserve the right to purchase a replacement stand with the security deposit provided if the stand is not returned on time or is broken/damaged.

 

14)We reserve the right to alter any design if necessary.  If slight changes will enhance the cake, will we undertake them to ensure your cake is perfect.

 

15)We will do our best to match your ribbons etc to your wedding colours.  If the exact colour is not available, we will match it as closely as possible.

 

16)In the unlikely event that you are not satisfied with your cake(s) please contact us within 48 hours of collection/delivery as queries after this time may not be valid.

 

17)We prefer to make bespoke cakes unique to you.  If you have provided us with a picture of a cake you like, please be aware that we are unable to copy the cake exactly due to copyright issues.  Cake makers are reluctant to give permission for their designs to be copied, but we will do our best to create a cake both unique to you and base it on the design you love.

 

18)If we find ourselves in an uncontrollable situation, ie Pandemic with restrictions from Government we will do our best to accommodate new dates and times for weddings and will work with you to ensure we can provide a service to you as best we can.

 

19) You (If collecting) or your venue will be provided with an information sheet with details of your cake, such as portion cutting sizes, Supports and advice for the cake.

 

 

 

BIRTHDAY/CELEBRATION CAKES AND CUPCAKES

 

 

1)Your initial deposit reserves your event date and is non-refundable.  By paying the deposit you agree to these terms and conditions.

2)You have every right to cancel your cake.  At any point, the deposit is not refundable.

3)If you or a nominated person elects to pick up the cake/cupcakes, you assume all liability and responsibility for the condition of the cake once it leaves our possession.  

4) Cakes are fragile and we suggest that they are transported on a flat surface such as the boot or footwell of a vehicle. NOT on a lap and NOT on a set with or without a seatbelt to hold it.

5)We will advise you of any supports/structures within the cake where applicable.

6)We will give you an advice sheet on how best to transport/keep your cake. Please listen to this. We have made them to help you.

7)Please check the names/ages/spellings etc of any details on the cake before you leave to ensure you are happy.

8)Mistakes happen, we are only human but we will do our very best to rectify any issues you may have.